The Central Board of Secondary Education (CBSE) Class 12 re-evaluation and verification portal encountered significant technical difficulties on Tuesday, shortly after it was declared live. Numerous students who were eager to apply for the verification of their marks reported that the platform became unresponsive, leading to widespread frustration. Despite the board's announcement that the process had commenced, students faced persistent login failures and instances where the screen would freeze entirely during the application process.
Widespread Login Failures and Student Complaints
Many students expressed their grievances, stating that they were unable to access the portal even after entering their correct credentials. According to reports, the website would freeze immediately after the login details were submitted, preventing any further progress in the re-evaluation request. One student highlighted the specific nature of the error, mentioning that despite filling in the login details and the captcha correctly, the system failed to log them in.
The technical issues weren't limited to login errors. Some students shared videos online showing the platform failing to load or rejecting their information multiple times. Another student pointed out a specific concern regarding the evaluation process itself, noting that some questions appeared to have been left unchecked by the initial evaluators. These collective issues led to a surge in complaints across social media platforms as students attempted to navigate the mandatory verification steps.
CBSE Official Response and Restoration Claims
In response to the growing number of complaints from the student community, the CBSE issued a clarification through its official X handle. At 9:52 AM, the board shared a message confirming that the portal for applying for verification and re-evaluation is now live and functional. html, while this update was intended to reassure students that the technical glitches had been addressed and the system was ready for use.
Earlier on Tuesday morning, the CBSE had already maintained that the portal was operational. They urged students to follow the provided instructions carefully while applying for their respective grievances or services. The board's communication aimed to streamline the process and reduce the anxiety among Class 12 students who are seeking a review of their examination results.
New Security Measures: Aadhaar Verification
A significant update to the application process this year is the inclusion of Aadhaar verification for security reasons. The CBSE has emphasized that this step is mandatory for all applicants. For students who don't possess an Aadhaar card, the board has provided an alternative solution. In such cases, the Aadhaar details of a parent, relative, or guardian can be utilized to complete the verification process.
However, the board has issued a strict guideline regarding this alternative. When using someone else's Aadhaar, the name, date of birth, and gender entered in the portal must exactly match the details of the person whose Aadhaar number is being used, while this measure has been implemented to ensure the integrity and security of the re-evaluation applications, though it added another layer of complexity for students already struggling with the portal's technical performance.