Amid escalating geopolitical tensions in the Middle East and recent attacks on airports across Gulf nations, major Indian carriers have taken significant and precautionary measures to ensure passenger and operational safety. In line with this, Air India and Air India Express announced on Saturday that their respective scheduled flights to Riyadh and Dammam will remain suspended until November 7, while services to and from Jeddah will stay suspended until October 31. The worsening security situation has prompted airlines to act swiftly in the region.
Air India Releases Official Statement on Regional Security Situation
Addressing the ongoing crisis, Air India issued an official post on X, stating that in view of the prevailing situation in the region, flights operated by Air India and Air India Express to and from Riyadh and Dammam will remain suspended through November 7, whereas operations connected to Jeddah will be suspended until October 31. Following the mounting geopolitical tensions and attacks on various airports in Gulf countries, other carriers such as Indigo and Akasa Air have also suspended their flight operations to cities in Saudi Arabia.
Flexible Booking Changes and Full Refunds for Affected Passengers
To mitigate inconvenience caused to passengers due to the extensive flight suspensions, the airlines have introduced flexible modification and refund policies. The airline stated that passengers holding confirmed tickets issued on or before October 24 can conveniently modify their flight bookings or claim a full refund upon ticket cancellation. Prior to this update, both companies had initially suspended their respective flights to Saudi Arabia until October 24, which has now been extended considering the ground realities.
Complimentary Rebooking Guidelines for Air India Express Guests
Guests booked on Air India Express for the Riyadh and Dammam sectors with bookings made on or before October 24 and original travel dates running through November 7, 2026, are eligible for a one-time complimentary rebooking. This allows travel up to November 21 to or from any operational Air India Express station in Saudi Arabia, Bahrain, or India. Similarly, guests booked on the Jeddah sector with bookings made on or before October 24 and original travel dates up to October 31 can work with a one-time complimentary rebooking for travel until November 14 through any operational Air India Express station in Saudi Arabia, Bahrain, or India.
Dedicated Helpline Numbers Issued for Passenger Assistance
To assist guests with rebooking procedures and refund requests, Air India and Air India Express have made dedicated helpline numbers and city booking offices fully operational. Passengers can contact Air India at +91 11 69329333 or +91 11 69329999, while Air India Express can be reached at +91 124 6935600. On top of that, support is readily available via all city booking offices to ensure smooth coordination and assistance for all affected travelers during this turbulent period.
