Indigo Crisis News / Government Takes Firm Action: IndiGo Ordered to Cut 10% Flights Amid Operational Crisis

The Ministry of Civil Aviation has taken decisive action against IndiGo, one of India's largest airlines, by ordering a 10 percent reduction in its overall flight operations, while this significant directive comes in the wake of numerous flight cancellations and delays experienced by the airline recently, which led to considerable distress and inconvenience for thousands of passengers across the country. In addition to the flight reduction, the government has also issued stringent instructions to IndiGo to ensure the prompt processing of refunds and the swift return of luggage to all affected travelers. This move underscores the government's commitment to safeguarding passenger interests and upholding service standards within the aviation sector.

IndiGo's Operational Woes and Government Intervention

For several weeks, IndiGo had been grappling with a series of operational challenges that severely impacted its flight schedule. Union Minister of Civil Aviation, Ram Mohan Naidu, publicly acknowledged the situation, stating via a tweet that multiple IndiGo. Flights were either cancelled or delayed due to issues related to crew duty lists, flight schedules, and internal communication breakdowns. These disruptions caused significant inconvenience to a large number of passengers, disrupting their travel plans and leading to frustration. Recognizing the gravity of the situation and the widespread public outcry, the government initiated an immediate investigation and convened a high-level meeting with IndiGo's top management. This swift response highlighted the government's resolve to address the crisis and ensure accountability.

Ministerial Meeting and Strict Directives

In a crucial meeting held at the Ministry of Civil. Aviation, IndiGo's CEO, Pieter Elbers, met with Minister Ram Mohan Naidu. During this encounter, Elbers was observed with folded hands before the Aviation Minister, a gesture that conveyed the seriousness of the situation and the pressure on the airline, while minister Naidu conveyed the government's deep concern over the operational lapses and demanded immediate corrective measures from the airline. He emphasized that passenger convenience and safety are paramount and that any negligence in this regard wouldn't be tolerated. The meeting served as a clear signal that the government wouldn't allow the airline to shirk its responsibilities towards its customers and the regulatory framework.

Expediting Refunds and Luggage Returns

The Ministry of Civil Aviation has concluded that IndiGo is currently operating an excessive number of flights, which is contributing to its ongoing operational difficulties. To mitigate these issues and enhance service quality, the ministry has mandated IndiGo to reduce its flights by approximately 10 percent across all its routes. The primary objective of this reduction is to minimize flight cancellations and delays, thereby ensuring more punctual and reliable services for passengers. Minister Naidu clarified that despite the 10 percent cut, IndiGo would continue to operate flights to all its existing cities, ensuring that no destination is discontinued.

This strategic adjustment aims to optimize the airline's operations, leading to improved efficiency and a better travel experience for its customers. In addition to the flight reduction, the ministry has issued strict. Directives regarding the processing of refunds and the delivery of luggage. IndiGo CEO Pieter Elbers informed the Minister that 100 percent refunds had already been processed for all passengers whose flights were affected up to December 6. However, the ministry has issued stringent orders for the expeditious completion of all remaining refunds and luggage deliveries. This measure is crucial to ensure that affected passengers receive their rightful compensation and belongings without undue delay. The government's firm stance on this matter aims to protect the financial interests of travelers and hold the airline accountable for its service commitments, especially during periods of operational disruption.

Adherence to Passenger Welfare and Regulatory Compliance

Minister Naidu also issued a stern warning to IndiGo, emphasizing the absolute necessity of. Adhering to fare caps, ensuring passenger convenience, and fully complying with all ministry regulations. The Minister explicitly stated that no excuses would be accepted for non-compliance. These directives are designed to enforce transparency and accountability in the airline's operations. The government is committed to ensuring that IndiGo not only resolves its immediate operational problems but also upholds its broader responsibilities towards passengers, including maintaining fair pricing structures and providing a comfortable and hassle-free travel experience. This comprehensive approach reflects the government's dedication to fostering a solid and passenger-centric aviation environment.

IndiGo's Apology and Response to DGCA

On Monday, IndiGo submitted its official response to the show cause notice issued by the Directorate General of Civil Aviation (DGCA). In its reply, the airline expressed deep regret and offered an apology for the inconvenience caused to its customers. While acknowledging the significant disruption, IndiGo stated that it wasn't yet possible to provide the "exact reason" for such a large-scale operational breakdown. This response indicates that the airline is still in the process of conducting. Its internal investigation to identify the root causes of the widespread operational crisis. Under government scrutiny and public pressure, IndiGo is now compelled to undertake a thorough review of its internal processes and systems to prevent similar occurrences in the future and to restore passenger confidence in its services. The government's intervention marks a critical step towards reinforcing passenger rights and service standards within the Indian aviation sector.

During the last week, many passengers faced severe inconvenience due to Indigo’s internal mismanagement of crew rosters, flight schedules and inadequate communication. While the enquiry and necessary actions are underway, another meeting with Indigo’s top management was held to… pic.twitter.com/yw9jt3dtLR

— Ram Mohan Naidu Kinjarapu (@RamMNK) December 9, 2025