Chennai / 3 Swiggy delivery boys beat up customer after he complains about delay

The New Indian Express : Nov 05, 2019, 10:54 AM

CHENNAI: Five men including three employees of a food delivery service have been detained for inquiry for allegedly attacking a customer during a fistfight at Ashok Nagar area of the city on Sunday.

According to the police, R Balaji, 42 had ordered food via Swiggy on Sunday at around 8 PM. "Since, the food delivery was delayed Balaji raised a complaint with the Swiggy customer care. After about an hour, the delivery executive delivered the food. he got into a fight with Balaji due to the delay in delivery," said a  police officer.

During the investigation, it was found that the delivery executive assigned for the order was D Rajesh Kanna, 20 a resident of Saligramam. "As he was unwell, he took his father Dhanasekaran, 52 along with him to deliver the order. However, Dhanasekaran claimed that the customer had not mentioned the exact location for delivery which led to the delay," added the officer.

Meanwhile, as the fight turned physical, Rajesh called up his colleagues who were reportedly available in the same locality. The other two reached Balaji's house and roughed him up. Following the incident, Balaji registered a complaint with the Ashok Nagar police station.

The detained have been identified as Dhanasekaran, Rajesh Kanna who joined Swiggy last month, I Sreenivasan, 19 first-year student of Nandanam arts College, Jaya Surya, 19 and P Mathiyalagan, 21, both have been working as a delivery agent for the last four months.

Balaji, also claimed that he lost his ten sovereigns gold chain during the fight. The police are further investigating the case.

The customer Balaji, was allegedly drunk. The Swiggy executive Rajesh also filed a counter-complaint against Balaji. All the Swiggy delivery men and Balaji were warned in the police station and later let off.