Country / If the TV cooler and fan blows due to high voltage complain here you will get a new one

Zoom News : Oct 09, 2021, 09:24 PM
There are many people in the country who complain that their valuables often get burnt due to high voltage of electricity. Consumers say that even the electricity department is not able to solve their problems.

Whenever this happens in any area, people create ruckus by gheraoing the power sub-station. But despite the uproar and complaints, the electricity department neither takes any action nor gives compensation. In such a situation, the question is, what should the consumer do if valuable electronic goods worth thousands of rupees are burnt due to the fault of the electricity department? Can a consumer file a compensation claim on the electricity department?

In almost every state of the country, such problems often stand in front of the people. People have to suffer due to not being aware of the new consumer law of the Modi government, whereas in the Consumer Protection Act 2019 in the country, the customers or consumers have got such rights that if they use it, they will be compensated for the loss. Including can get back.

What to do if the goods are blown by high voltage

Along with the Union Ministry of Consumer Affairs, Food and Public Distribution, the Ministry of Power also clearly says that power companies cannot survive if any interest of customers or consumers is violated. Keeping this in mind, the Modi government has implemented the Consumer Protection Act 2019 across the country from July 20, 2020. After the implementation of the Consumer Protection Act-2019, consumers have got many rights. The Consumer Protection Act 2019 empowers the customer to fight even those companies, which was not there in the earlier Consumer Act.

Under the new law, a Central Consumer Protection Authority (CCPA) has been created along with consumer courts. This authority has been constituted to protect the interests of the consumer strictly. After the Consumer Protection Act 2019 is implemented, the consumer will be able to file a case in any consumer court. There was no such provision in the earlier Consumer Protection Act 1986.

Salient Features of Consumer Protection Act 2019

1- Establishment of Central Consumer Protection Authority (CCPA)- Its main objective will be to protect the rights of consumers. Along with this, cases related to unfair trade practices, misleading advertisements and violation of consumer rights will also be looked into and disposed of at an expeditious pace.

2- Constituency of Consumer Disputes Redressal Commission- It is the job of this commission that if someone charges you more price, treats you unfairly, sells life threatening and defective goods and services So CDRC will hear its complaint and give its verdict.