Sanchar Saathi App / Government Mandates 'Sanchar Saathi' Cyber Security App Pre-installation in Smartphones, 90-Day Deadline Issued

The Indian government has taken a significant step to bolster cyber security and curb mobile phone-related crimes within the country, while a directive has been issued to smartphone manufacturers, mandating the pre-installation of a cyber security application named 'Sanchar Saathi' in all new devices. This move is aimed at ensuring the safety and security of India's vast mobile user base, which exceeds 1. 2 billion individuals.

Government's Strict Directive and Timeline

Major mobile companies, including global giants like Apple, Samsung, Vivo, Oppo, and Xiaomi, have been given a 90-day window to comply with this new order. Within this period, these companies are required to integrate the 'Sanchar Saathi' app into their manufacturing and software processes for new devices. A key feature of this mandate is that once installed, users won't be able to delete or disable the application, ensuring its continuous operation and effectiveness, while for owners of older smartphones, the app will be installed automatically via a software update, extending this security umbrella to existing devices as well.

Purpose of the Order and its Confidentiality

While the order has not yet been made public, it has been privately communicated to selected companies. The primary objective behind this initiative is to combat the rising menace of cyber fraud, the misuse of fake International Mobile Equipment Identity (IMEI) numbers, and the rampant issue of mobile phone theft. A senior government official underscored the importance of this measure, stating, 'This app is necessary to prevent scams arising from fake IMEI numbers and the misuse of network services. ' This statement clearly indicates the government's priority in safeguarding users in an increasingly digital and interconnected world.

Understanding the 'Sanchar Saathi' App

The 'Sanchar Saathi' app is a cyber security tool developed by the government, which was launched on January 17, 2025. Currently, the app is available for voluntary download on both the Apple App Store and Google Play Store. However, following the new government directive, its presence will become mandatory on all new phones. The app is designed to empower users by enabling them to report fraudulent calls, messages, or WhatsApp chats. On top of that, it possesses the crucial capability to block stolen or lost phones by. Verifying their IMEI numbers, thereby preventing their misuse and making them inoperable for criminals.

The Growing Threat of Duplicate IMEI Numbers

India stands as the world's largest mobile market, boasting over 1. 2 billion mobile users. Despite this massive adoption, the proliferation of fake or duplicate IMEI numbers has led to a significant increase in cybercrime. An IMEI is a unique 15-digit code that identifies each mobile phone, while criminals frequently clone these codes to evade tracking of stolen phones, perpetrate scams, or sell these devices in the black market. The government believes that the 'Sanchar Saathi' app will be. Instrumental in assisting law enforcement agencies to trace such devices. The Department of Telecommunications (DoT) reported in September that over 22. 76 lakh devices had been traced with the help of the 'Sanchar Saathi' app, demonstrating its proven effectiveness.

Potential Impact on Mobile Companies

Industry sources have expressed concerns regarding the lack of prior consultation with companies before issuing this order. This is particularly challenging for companies like Apple, whose corporate policy restricts the pre-installation of government or third-party applications. Apple has had past conflicts with regulators over anti-spam apps, indicating a precedent for such disagreements. Industry experts suggest that Apple might engage in negotiations with the government, potentially proposing an. Option for users to receive a voluntary prompt for installation rather than a mandatory pre-installation. As of now, no company has issued an official comment on the directive.

Direct Benefits for Users and Privacy Concerns

This initiative is expected to provide direct and substantial benefits to users. In the event of theft or loss, users will be able to quickly block their phones by checking the IMEI number. Reporting fraudulent calls will lead to a reduction in scams, thereby enhancing overall digital security. However, the inability to delete or disable the app may raise questions from privacy advocacy groups, as it could be perceived as a reduction in user control over their devices. In the future, the app may incorporate additional features such as enhanced tracking capabilities or AI-based fraud detection. The Department of Telecommunications asserts that this measure will elevate telecom security to the next level, fostering a more secure digital ecosystem in India. This initiative marks a significant milestone in providing citizens with a safer and more reliable digital experience.